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Zappos Is Employing Nostalgia to Win Over Consumers This Back-to-School Season

 

This back-to-school season, Zappos is kicking it old-school.

The online shoe retailer has rolled out a ’90s-style catalog to advertise its kids’ and teen merchandise. The catalog, which was sent out in mid-July to about 700,000 customers who typically purchase shoes for kids, includes product images, games and a shoe sizer.

The catalog is designed to pull on the heartstrings of parents who likely remember growing up in a simpler time before e-commerce reigned supreme, when shopping from catalogs was the norm and an exciting part of the back-to-school experience.

“This is kind of our ode to that nostalgia,” explained Zappos’ chief merchandising and marketing officer Joe Cano in an interview with FN. “We want to make sure that as these elder millennial parents are having their kids go to school, they actually have some fun and have something that they can share with their kids and can create that moment versus being stuck to the screen the entire time.”

Zappos rolled out its first back-to-school catalog in 2019, but put it on pause throughout the pandemic. Now, the shoe retailer has brought back its successful initiative and has already seen a bump in traffic, according to early reads from the company.

zappos catalog
Zappos’ catalog includes an assortment of adaptive footwear products.ZAPPOS

In line with Zappos’ commitment to the adaptive category, the catalog also includes adaptive products from brands such as Billy Footwear.

“Adaptive will always be at the core of Zappos,” Cano said. “We want to make sure that someone can find the most amazing pair of shoes on our site, no matter what age or stage they’re at.”

The shoe retailer has utilized nostalgia for other campaigns in the past as well. For its 20th anniversary in 2019, Zappos turned its website back to what it looked like when it launched in 1999 for one day. And next year, Zappos plans to launch a similar series of nostalgia-focused campaigns for its 25th anniversary and is currently in talks with vendors to highlight and bring back shoes that were popular in the 1990s.

“Some of this nostalgia, as you’re seeing across the board, I think it’s resonating not only with parents, but with kids,” Cano said. “If you look at the current trends right now, they’re very much coming back to that ’90s nostalgia, which plays in perfectly with what this catalog represents.”

Other brands have also seen recent success with throwback campaigns. McDonald’s saw a surge in engagement when it offered a Grimace Birthday Meal special in honor of the purple mascot’s 52nd anniversary. Among footwear brands, consumers are increasingly opting for ‘90’s retro styles like the Adidas Samba.

For Zappos, the key is balancing this nostalgia factor with modern elements for shopping ease. For example, the catalogs include QR codes for people to be able to quickly make their way to the Zappos website.

“I want to make it fun and nostalgic, but I don’t want us to try to reinvent what ordering was back in 1999,” Cano said. “I want to make it very seamless.”

The catalog campaign is a part of Zappos’ continued push in the kids category, which involves a broader emphasis on the growing back-to-school business.

“Back-to-school is becoming a bigger and bigger portion for us,” Cano said. “For us, we want to make this a bigger portion of our business as we go forward.”

2023
08/08
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These Shoe Stores Are Set Capture Share This Back-to-School Season, Foot Traffic Data Suggests

Boot Barn
A Boot Barn store in Georgetown, Texas

Speciality shoe retailers are seeing serious wins when it comes to traffic in their physical stores.

Visits to shoe stores were up 36.2 percent in June 2023 from a January 2020 baseline, which outpaces visit growth in apparel stores, at 8.2 percent. That’s according to a recent report from foot traffic data analytics firm Placer.ai, which found that shoe stores could enter the second half of 2023 with a strong bump in traffic, thanks to traffic-driving events like back-to-school and the winter holidays later in the year.

The report highlighted three shoe stores that have seen outstanding year-over-year traffic increases: Boot Barn, WSS and Nike.

“As retail gears up for the back-to-school season, Nike, WSS and Boot Barn appear to be in position to build on their recent success and drive traffic from back-to-school shoppers,” read the report, written by Placer.ai content writer Ezra Carmel.

Last year, between July and December, all three of these chains experienced a higher share of visits from households with kids compared to the national average, which suggests a preference for these stores during the back-to-school season.

According to Coresight Research’s U.S. Back-to-School 2023 report, consumers expressed a strong preference toward shopping among specialty retailers such as Foot Locker, Shoe Carnival and Famous Footwear, all three of which saw double-digit shares of shopper preference.

After a relatively slow Q1, a robust back-to-school season could give retailers a much-needed boost to make up for lost ground. Various shoe chains have already spoken confidently about their plans for back-to-school, with some rolling out new campaigns to capture demand.

Across the board, shoe retailers appear to be prioritizing their physical stores to attract demand this season, as consumers overwhelmingly plan to shop in stores, Coresight found. Almost four in five shoppers plan to shop in stores this season, up 4.1 percentage points from the prior year and more than 8 percentage points higher those who plan to purchase online.

Foot Locker recently launched its back-to-school campaign, which ties in a community focus with in-store events aimed at giving back. And the Caleres-owned Famous Footwear expects to surpass its best ever back-to-school performance from 2022 this year with a new marketing campaign that will target the millennial family.

2023
07/17
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Footwear Prices in June Drop for the First Time in Over Two Years as Back-to-School Season Approaches

Sale red signs at retail store
Sale red signs at retail store

Inflation in June rose at slowing rate, and footwear retail prices saw a decrease for the first time in more than two years.

Consumer prices rose 3 percent in June compared to last year, according to the latest Consumer Price Index released on Wednesday by the U.S. Bureau of Labor Statistics. This marks the smallest 12-month increase since the period ending March 2021 and a slowdown from May’s 4 percent growth and April’s 4.9 percent. Compared to May 2023, prices in June rose 0.2 percent.

Excluding volatile food and energy costs, the Core CPI rose 0.2 percent from May and 4.8 percent from the same month in 2022.

The progress comes as retailers gear up for the 2023 back-to-school season, which is likely to be characterized by shoppers looking for the best deals. KPMG’s 2023 Consumer Back to School survey found that shoppers plan to spend on average about $377 per kid this season, which is up 21 percent from a year ago. More than 60 percent of respondents report being concerned about inflation, with 70 percent of them looking for early discounts and 57 percent looking for cheaper brands.

Retail footwear prices dropped 0.9 in June compared to the prior year, marking the first time prices dropped in 26 months. Women’s footwear prices dropped 0.2 percent and men’s declined 1.6 percent. Just in time for back-to-school, children’s footwear prices dropped 0.8 percent.

According to the Footwear Distributors and Retailers of America (FDRA), year-to-date footwear prices are up just 0.2 percent and are expected to decline year-over-year through the second half of 2023. In April, FDRA noted a large gap between import costs and retail prices, which FDRA predicted would level out.

“With retail footwear prices certainly not likely to go sharply higher, we continue to look for these import costs to remain soft well through 2023, narrowing this gap even further,” Gary Raines, chief economist at FDRA, told FN.

Online prices in June also fell 2.6 percent year-over-year, according to data from Adobe on Tuesday. This marked the biggest drop since since May 2020 when prices fell 1.5% year over year. Compared the May, online prices fell 1.3 percent in June.

2023
07/13
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Big-Box, Shoe Specialty Stores Are Set to Win Back-to-School Season, Coresight Finds

The storefront of Walmart in Los Angeles, California on August 18, 2020.
The storefront of Walmart in Los Angeles, California on August 18, 2020

Big-box retailers and shoe specialty stores are poised to reap the benefits of the back-to-school season this year.

According to Coresight Research’s U.S. Back-to-School 2023 report, Walmart will dominate the season and see roughly the same number of shoppers this year compared to 2022. About 60.2 percent of consumers said they plan to shop at Walmart this season. This lead is followed by Amazon (48.8 percent) and Target (39 percent). All three of these top retailers are especially popular among parents shopping with older children.

However, the number of consumers planning to shop at Amazon and Target this year is expected to be fewer when compared to 2022. On the other hand, off-price and dollar store chains such as Dollar Tree, Dollar General and TJX Companies saw increases in the number of shoppers who plan to shop there this year, compared to last year.

When it comes to footwear, consumers expressed a strong preference towards shopping among specialty retailers such as Foot Locker, Shoe Carnival and Famous Footwear, all three of which saw double-digit shares of shopper preference.

“Overall, it appears that consumers will concentrate shopping at a narrower variety of stores than last year, since many popular chains have seen a decline in projected shopper numbers,” read the report.

After a relatively slow Q1, a robust back-to-school season could give retailers a much-needed boost to make up for lost ground. Various shoe chains have already spoken confidently about their plans for back-to-school, with some rolling out new campaigns to capture demand.

Just this week, Foot Locker launched its back-to-school campaign, which ties in a community-focus with in-store events focused on giving back. And the Caleres-owned Famous Footwear expects to surpass its best ever back-to-school performance from 2022 this year with a new marketing campaign that will target the millennial family.

In-store engagement will be essential this year, as consumers overwhelmingly plan to shop in stores, the survey found. Almost four in five shoppers plan to shop in stores this season, up 4.1 percentage points from the prior year and more than 8 percentage points more than those who plan to purchase online. 48.4 percent plan to shop in two or more channels.

Overall, families plan to spend more on back-to-school this year, as prices remain high due to inflation. According to KPMG’s 2023 Consumer Back to School survey of more than 600 U.S. households with students, shoppers plan to spend on average about $377 per kid, which is up 21 percent from a year ago. More than 60 percent of respondents reported being concerned about inflation, with 70 percent of them looking for early discounts and 57 percent looking for cheaper brands.

 

2023
07/09
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What Happened to Rockport — And What It Will Take to Bring It Back

Rockport Total Motion DresSport
Rockport Total Motion DresSport shoes.
COURTESY OF ROCKPORT

Storied shoemaker The Rockport Co. surprised the industry last week when it declared bankruptcy and announced plans for a sale, but retail partners said the signs have been there for quite some time.

“Our business with them has declined over the years. They seemed to have had a particularly hard time rebounding from COVID,” said Greg Wagner, co-owner and purchasing VP at Shoe Fly Shoe Inc., which has 20 stores in the Mid-Atlantic region.

Matt Lucas, men’s buyer at Karavel Shoes in Austin, Texas, agreed: “COVID threw them for a loop, and I would say probably more so than a lot of other vendors.”

He credited that, in part, to the company’s unfavorable sourcing setup. “We’ve been doing a lot more business through their Dunham brand than Rockport itself, and Dunham really had a hard time during COVID.” Lucas explained that Dunham (which Rockport acquired from New Balance in 2018) was still manufacturing out of the New Balance facilities and mid-pandemic was forced to secure new production arrangements. “Their whole logistical infrastructure is still in disarray and has been throughout this whole process,” said Lucas.

But for Bob Schwartz, owner of Eneslow Shoes & Orthotics in New York, the troubles at Rockport run much deeper. “They never learned how to be a women’s shoe company,” he said, noting that the company’s biggest strength has been in its men’s professional collection. “But you know — who’s going back to work right now in a new pair of professional dress shoes? You look at New York, and in the financial district, the population is down 70 to 80 percent.”

And within the men’s category, he said Rockport was further undercut by brands like Florsheim, Stacy Adams, Samuel Hubbard and Johnston & Murphy, who were better able to deliver on pricing and product.

Schwartz said the other nail in Rockport’s coffin was the sneaker boom. “They’ve not been involved at all in the running revolution that Hoka and On created,” he said. “And it’s not about brown shoe versus athletic. It’s about innovation versus, you know, the lack thereof.”

Overall, retail partners said Rockport lacked a clear brand identity and needed more investment in marketing and product development — two business areas that are crucial in today’s hyper-competitive consumer marketplace.

On June 15, Rockport announced it had filed for Chapter 11 protection in a U.S. District Court in Delaware in order to “review and restructure” its assets. Coinciding with the move, CEO Greg Ribbatt resigned from the company (though he will still assist with the transition) and Joseph Marchese of PKF Clear Thinking has been appointed chief restructuring officer.

The company also declared that it intended to pursue an auction and sale process and had already entered into negotiations with a potential purchaser to serve as a stalking horse bidder. FN sister publication WWD reported today that Authentic Brands Group is confirmed as the stalking horse bidder, though the court will accept offers through June 26, with a final decision set for June 28.

Authentic has been behind many of the fashion industry’s biggest deals in recent years. Some of its latest acquisitions have included Hunter Boots, Vince, Ted Baker and Reebok. Other names have been floated for potential buyers, including WHP Global and Marquee Brands, but multiple footwear execs pointed to Designer Brands Inc. as another likely home for Rockport.

DBI recently acquired the beleaguered Keds brand from Wolverine Worldwide Inc. to stock in its DSW retail stores. “If its DSW that picks it up, that would be a brilliant move,” said Schwartz. “I love it for anyone who has a bullpen of classic brands.”

In its more than 50-year history, Newton, Mass.-based Rockport has changed ownership a number of times. It was acquired by Reebok in 1986 and remained part of that corporation even when both were owned by Adidas. In 2015, it was sold to New Balance and Berkshire Partners, but was forced in 2018 to declare bankruptcy, in part due to issues stemming to its prior German parent. At the time, CFO Paul Kosturos claimed that a “costly and time-consuming separation” from Adidas was among the key factors contributing to the shoemaker’s need to seek Chapter 11 protection. Rockport was acquired out of bankruptcy in 2018 by its current owner, Charlesbank Capital Partners, a private equity firm.

For Alicia Murray, co-owner of Murray’s Shoes in Littleton, Colo., her hope is that Rockport’s next owner recognizes the heritage of the more than 50-year-old brand. “It’s sad to see such an iconic brand struggle through the years. We hope to see someone buy the company that knows the history of Rockport and the importance of the brand in the shoe industry,” she said. “The Rockport Co. has been a very important part of our size-and-width business and we would hate to lose that.”

And Lucas believes all that’s truly needed is a bit of “renovation” to turn the company around. “I don’t think it’s anything where they’d have to reinvent the wheel,” he said. “Rockport has a lot of name recognition. Just get back to basics and do the things that have worked in the past.”

And what does Rockport do best? Schwartz spelled it out: “Their heritage was to have shoes that were more comfortable, that were first to the market — not last — that had an identity and a brand value. Anybody who wants to follow that model, Rockport is a good brand to bring back.”

2023
06/22
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